Virtual Digital Coordinator
City of Memphis
Date: 1 week ago
City: Memphis, TN
Contract type: Full time
Works under the general direction of the Virtual Digital Branch Manager to create and update content on various platforms in order to improve user experience and access to library services. Coordinates the library services that are provided online, including electronic collections, event calendars, website content, and other virtual/ digital services. Assists customers and staff with accessing and using virtual digital services, either through training or direct assistance. Creates and updates content on various platforms in order to improve user experience and provide access to library services. Researches best practices and solutions to maintain and improve functionality, accessibility, and user experience. Collaborates with the IT division to ensure adequate back-up procedures and to resolve technical issues. Creates content to better direct customers to virtual digital services. Initiates and implements alterations to the website to improve user experience when needed. Coordinates with Library Information Systems to develop web services strategy. Serves as first point of contact for website users, including virtual, on-site and staff. Communicates with IT Division, marketing staff, and vendors as needed. Provides programming or training around virtual digital services. Collaborates with staff at all levels throughout the Library division to see how the services can best advance library objectives. Assists with customer concerns and issues about virtual digital services and resolves them accordingly. Provides alterations to the website to improve user experience.
Bachelor’s degree in Business Administration, Communication, or a related field and four (4) years’ experience with two (2) years in a supervisor capacity; or any combination of experience or training which enables one to perform essentials job functions. Experience or knowledge of web design and development preferred. Knowledge of Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS) preferred.
Additional Information
Bachelor’s degree in Business Administration, Communication, or a related field and four (4) years’ experience with two (2) years in a supervisor capacity; or any combination of experience or training which enables one to perform essentials job functions. Experience or knowledge of web design and development preferred. Knowledge of Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS) preferred.
Additional Information
- Posting Date: Dec 25, 2024
- Minimum Salary: US Dollar (USD) 46,025.72
- Maximum Salary : US Dollar (USD) 69,950.4
- Pay Basis: Yearly
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