Business Analyst

Job Purpose

The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This role involves working closely with stakeholders to understand their needs and translating them into technical requirements. The Business Analyst will play a key role in projects involving Salesforce software and will contribute to the success of the organization by leveraging their experience in a non-profit environment.

Essential Responsibilities

• Conduct thorough analysis of business processes and systems to identify areas for improvement.
• Collaborate with stakeholders to gather and document business requirements.
• Develop and implement solutions to enhance business processes and systems.
• Work closely with the IT team to ensure technical requirements are met.
• Provide training and support to end-users on new systems and processes.
• Monitor and evaluate the effectiveness of implemented solutions.
• Prepare detailed reports and presentations for management.
• Ensure compliance with organizational policies and procedures.
• Manage projects using both waterfall and agile methodologies, ensuring timely delivery and adherence to project goals.
• Facilitate project planning, execution, and monitoring activities, including sprint planning, daily stand-ups, and retrospectives.
• Lead and manage Salesforce project implementations, including system configuration, customization, and integration with other systems.
• Collaborate with Salesforce developers and administrators to ensure successful project delivery.
• Conduct user acceptance testing (UAT) and ensure that Salesforce solutions meet business requirements.
  
  

Other Duties

• Contributes to the Trustʻs success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.
  
  

Qualifications

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 5 years of experience as a Business Analyst, with at least 2 years of experience working with Salesforce software. Experience in a non-profit organization is highly desirable.
• Certifications: Salesforce Administrator or Salesforce Advanced Administrator certification is preferred.
• Technical Knowledge: Proficiency in Salesforce software, business process modeling, and data analysis tools.
• Project Management Skills: Strong understanding of both waterfall and agile methodologies, with experience in managing projects using these approaches.
• Business Analysis Skills: Proficient in writing clear and testable requirements. Proven leader on projects in identifying business needs and feature sets.
• Organizational Change Management: Experienced in leading change management programs including the development and execution of User Acceptance Testing phases, support processes during system roll out and continuous process monitoring for adoption.
  
  

Job Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of non-profit sector operations and challenges.
• Additional Soft Skills:
• Adaptability: Ability to adjust to new situations and challenges with ease.
• Emotional Intelligence: Understanding and managing one's own emotions, as well as empathizing with others.
• Conflict Resolution: Effectively resolving conflicts and finding mutually beneficial solutions.
• Leadership: Inspiring and motivating team members to achieve their best.
• Creativity: Thinking outside the box to develop innovative solutions.
• Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
• Decision-Making: Making informed and timely decisions based on data and analysis.
  

Organization Competencies

• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement) : Committed to creating and reinforcing an environment of continuous learning and improvement .
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations
• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.
  
  

Mental And Physical Demands

• Ability to lift 25lbs pounds. Requires frequent sitting, bending, standing.
  
  

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: IT Business Analyst

FLSA Status: Exempt

Aligned Executive: VP & Chief Financial Officer

Kipuka: Liliʻuonamoku

Department: Information Technology

SALARY RANGE ADVERTISED IS THE HIRING OR STARTING RANGE FOR THE ROLE.

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.

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