General Manager

W3Global


Date: 3 weeks ago
City: Livermore, CA
Contract type: Full time
Our growing company is looking to add a General Manager to the team responsible for developing sales, service, installation, and dispatch!

As Part Of Your Job, You Will

  • Develop and relaunch the plumbing division
  • Oversee sales including all KPI's, training, and team performance
  • Ensure customer satisfaction metrics are met
  • Conduct operations & P&L meetings with key managers to increase productivity
  • Oversee Revenue & Gross Profit
  • Formalize a coaching & training program that's consistent, effective, & measurable
  • Set individual goals & KPI's for all staff positions with financial responsibilities
  • Build rapport & career opportunities with the team
  • Train & advise the team on how to win new referrals and gain repeat business
  • Create an annual budget, control expenses, and meet or exceed plans
  • Shape company culture by living out core values & mission

For the last twelve months, we have been 100% focused on Water Heater Serivce only, but are preparing to relaunch our plumbing division, and that is where you as General Manager come in. We need someone with a proven track record and experience to oversee sales and operations, including the redesign and launch of our plumbing initiative.

Initial Projects & Success Will Look Like

  • All processes are in place and being followed
  • Sales process is implemented and reinforced
  • Max Capacity Dispatching Process is implemented and reinforced
  • Targets are communicated and executed on
  • Employee engagement and positive company culture is maintained
  • Full plumbing service relaunched

What you'll do every day (and how quickly you need to be good at it):

In The First 30-60 Days And Ongoing

  • Meet and begin building relationships with the entire Barnett Plumbing & Water Heaters Team
  • Begin learning Service Titan software to measure key metrics, including revenue and conversion rates
  • Begin meeting with the leadership team to gain an understanding of goals and strategy
  • Draft and propose Plumbing Initiative launch plan
  • Draft and propose Sales Strategy
  • By 60 days, show a thorough understanding of Sales & Operations and launch Plumbing Initiative

Within The 3rd Month And Ongoing

  • Is overseeing the entire team's sales & operations performance
  • Is responsible for driving key behaviors & numbers
  • Has a plan in place to increase closure rate by 20%

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