EHR Systems Analyst

Compensation: $21.45 to $26.80 per hour (based on years of experience)

Summary

The EHR Systems Analyst position is responsible for in-depth knowledge of our current EHR system, Athenahealth. The EHR Systems Analysts will lead the effort to support our organization EHR needs and serve as a key clinical IT resource for the implementation, maintenance, and modification of the EHR as well as user-support and training. The analyst functions as a member of the EHR team and in collaboration with both business and clinical users, as well as other IT teams to support our clinic-wide vision of comprehensive patient care in the most efficient and cost-effective manner. The Systems Analyst will complete routine system administration and maintenance. Coordinates and completes special projects. Provides end-user training and ongoing support. Evaluates and updates best-practice workflows. Troubleshoots and resolves application and workflow issues. Engages with EHR vendor and other third-party vendors for EHR solutions and support. Leverages system functionality to support clinical processes and organizational goals. The EHR Systems Analyst must be people-oriented with good communication skills to work effectively with clinical and administrative staff to understand the problem(s) from a technology and/or application perspective and work through the issue to resolution.

Principal Responsibilities 2. EHR Maintenance: 3. EHR Project Management: 4. EHR User Support and Troubleshooting: Secondary Responsibilities: Helpdesk and Deskside Support 20% of position

• EHR Maintenance, EHR Project Management, EHR User Support and Troubleshooting 80% of position
• Participate in building and maintain a service-oriented culture within The Corvallis Clinic. Participate in maintaining the Brand of the clinic and embracing the new cultural norms.
• Gain an in-depth knowledge of the EHR software as well as clinical workflows to translate patient care needs into EHR functionality.
• Perform other duties within the scope of this position as assigned.
• Perform administration of EHR user accounts, access permissions, and roles assignment
• Create new Provider profiles, including configurations and enrollments
• Build, deploy and maintain clinical templates and customizations
• Participate in the development and testing of updates and new features
• Build and configure new departments
• Attend vendor and user group conferences, webinars, and meetings when applicable
• Stay up to date with new features, Spring, Summer and Fall Release events, and biweekly updates.
• Lead or participate in new EHR Initiatives and projects
• Coordinate response to requests by departments for EHR system modifications and enhancements
• Collaborate with EHR Committee, physicians, staff, consultants, and vendors to complete projects
• Identify areas for improvement, develop solutions, and offer suggestions for workflow redesign
• Train new employees and providers on EHR system and general IT practices and policies
• Track and resolve issues submitted to EHR support Tier 1+
• Conduct both classroom style training and one-on-one training sessions as needed
• Communicate EHR updates, new release documentation, and outages to appropriate user groups
• Develop and maintain documentation for training and process improvement (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions); training materials to be developed to reflect standardized best practice workflows as documented.
• Work with EHR vendor for support, project deployment, EHR upgrades, and to report and resolve technical issues
• Assist with Tier 1 and Tier 2 Helpdesk support calls, elevate any Tier 3+ Helpdesk support calls as needed.
  
  

Education, Licensure And Experience

• One or more of the following required: a combination of education and experience will be considered.
• Three (3) years relevant EHR experience.
• Bachelor’s degree with one (1) year relevant EHR experience.
• Associates degree with two (2) year relevant EHR experience.
  
  

Knowledge And Skills

• Ability to work with minimal supervision and maximum accountability.
• Exceptional communications abilities both orally and in writing with all levels of clinical, administrative, and support staff.
• Conceptual and practical understanding of various training techniques for users with various learning styles.
• Ability to customize and configure systems to support clinic workflow and clinical best practices.
• Ability to evaluate and analyze system features and functionality for problem resolution.
• Ability to maintain a flexible schedule that will include some evening and weekend hours.
• Ability to understand and document clinical workflow and identify areas for improvement.
• Knowledge of industry best practices related to patient flow and staffing roles.
• Exceptional computer skills, particularly in all Microsoft Office software.
  
  

Perks And Benefits

• Work-life balance is a top priority at The Corvallis Clinic
• 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve
• Generous Personal Leave Accrual
• Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)
• Employer contribution to HSA and HRA (when enrolled in Medical Plan)
• Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)
• Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)
• Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement).
• Pay on Demand (up to 2x per month)
• Casual Fridays (with clinic approved attire)
• Year-round employee engagement events and festivities
• Team centered culture, delivering exceptional medical care with compassion and a commitment to service.