Membership Associate

Location: Chinatown YMCA-60

Posting Date: Dec 24, 2024

Job Type: Part-time

Requirements

MINIMUM QUALIFICATIONS

• 18 + years old
• High school diploma or equivalent

• Must be available afternoons and evenings
• Schedule:
  • Monday to Sunday from 12pm - 5pm or 4pm - 8:15pm
• 6 months customer service experience
• Computer literacy and knowledge of Office 365
• Strong interpersonal and customer service/phone etiquette skills
• Current YMCA-approved CPR and First Aid certification

PREFERRED QUALIFICATIONS

• Experience with Salesforce
• Bilingual skills in English and Spanish

Pay Range: $18.67 to $22.00 per hour

Position Description

POSITION SUMMARY

The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from the first point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect, and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support, and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs, and activities of the Y and provides service and information to members while creating a safe environment for all.