Retail Labor Management and Productivity Manager

Are you ready to shape retail labor management and productivity for The LEGO Group? If you have the expertise to help our stores deliver exceptional LEGO experiences worldwide, this is your opportunity!

We are looking for a Retail Labor Management and Productivity Manager to join the Global Retail Excellence Team and support our LEGO Brand Retail business. In this role, you will lead efforts to define and implement a globally coherent labor strategy and workforce management solutions to enhance store operations and improve service.

Core Responsibilities

As the Retail Labor Management and Productivity Manager for LEGO Brand Retail, you will play a key role in defining and implementing a global labor strategy and workforce management solutions that enhance store operations, improve service, and drive business value.

• Partner with retail leadership and key collaborators (Finance, Digital Products, etc.) to build standard methodologies for labor management, processes, tools, and frameworks.
• Analyze labor data and govern people costs for the LEGO Brand Retail business.
• Identify and lead risks related to labor and payroll, ensuring cost control, schedule deployment, and accurate payments.
• Support retail operations and the Sr. Manager, Retail Labor & Productivity to streamline labor processes and drive productivity improvements through analytics.
• Represent retail needs in the development of workforce management technology solutions and reporting tools.
• Guide retail teams in planning staffing, store hours, and prioritization to optimize operations and ensure outstanding LEGO experiences.
• Collaborate with HR and Legal on compliance, wage increases, bonus reviews, and other legal requirements.
• Benchmark and integrate external labor management practices to improve our strategy.

Play your part in our team succeeding

By building a strong understanding of our entire branded retail business and especially our LEGO Branded Stores portfolio, you will help drive critical efficiency improvement initiatives and labor excellence projects in close collaboration with key partners from retail store operations, store development, digital products, finance, people operations and development, legal and other key partners involved in our physical retail business. You will help the LEGO Group build critical retail capabilities and help deliver on our ambitious strategy of making LEGO Branded Stores the pinnacle shopping and brand experience for our shoppers and consumers, globally. LEGO Retail is at the center of the future growth strategy for the LEGO Group – and we need the best retail minds in the world to help us deliver on our ambitions as part of the Global Retail Excellence Team!

Do you have what it takes?

The ideal candidate will have extensive labor management and productivity experience from leading branded retailers, with expertise in workforce management, retail store operations, or district management. They should also have experience driving retail excellence projects globally, regionally, or locally.

• Strong knowledge of retail store operations, particularly labor management processes, scheduling, and timekeeping.
• Proven track record in developing and delivering labor and productivity improvement projects that enhance store operations and drive commercial impact.
• Strong commercial and financial competence with the ability to analyze labor data and make data-driven decisions.
• Excellent project management skills, capable of independently leading multiple projects and tasks.
• Extensive experience leading key partners, with the ability to challenge perspectives and communicate clearly to diverse audiences.
• Ability to shift between strategic discussions and operational details to lead complex projects.
• Passion for innovation, automation, and improving the experience for store colleagues, shoppers, and consumers.
• Experience with UKG Pro WFM as a workforce management solution.

Additional details on this position:

• The salary for this position has a range of $97,000- $146,000 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
• This position will initially be based at 10 St. James Street in Boston, before moving to a new office location at 1001 Boylston St by mid-2025. Our hiring teams will discuss this with you during the interview stages.
• Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.