Store Associate

General Summary

The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values and are responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values:

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service.
• Share the benefits of the DSW Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Be committed to the customer having a consistent positive experience:

• Maintain a neat, clean, and safe shopping environment.
• Clear trash from aisles, return shoes to their location, clean breakroom and restrooms, vacuum, and maintain cleanliness as necessary.
• Receive inbound freight, place merchandise on the sales floor, maintain clearance standards, and organize the stockroom.

Bring the power of shoes to life by leveraging in-store and digital services:

• Complete all functions of the fulfillment process including locating items and ensuring readiness for pick up/delivery.
• Use company tools to search product availability for customers.
• Perform other duties as assigned by the management team.

Be responsible to pause and put the customer first:

• Complete customer transactions while following DSW’s policies.
• Ensure accuracy in counting money and providing correct change.
• Partner with the Customer Experience Leader (CEL) when customer situations escalate.

Bring fun and energy to everything you do:

• Participate in daily team meetings and ongoing training.
• Be open to coaching and feedback.
• Demonstrate teamwork and support inclusivity.

Required Skills:

• Availability to meet business needs.
• Professional, friendly, and customer service focused.
• Ability to move quickly to meet time-bound expectations.
• Good verbal and written communication skills.
• Proficient in technology for customer interactions.
• Ability to stand or walk for up to 100% of working time.
• Lifting up to 50 pounds occasionally to frequently.
• Frequent stooping, kneeling, crouching, or crawling.

Experience:

• No previous retail experience required.