Quality Assurance Supervisor

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Ensure the food meets the standards set by regulatory authorities and the company. This leader is responsible for the implementation, inspecting, monitoring, verification, and training of food safety and quality management systems within the responsible Customer Service Center (CSC). Responsible for the maintaining, implementation, and ongoing execution of the food safety preventive control programs (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility.

Main Accountabilities

• Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.
• Monitor and verify the effectiveness of food safety programs and recordkeeping.
• Oversee food safety CCPs, oPRPs, and PRPs, and conduct routine tests as defined by food safety and quality program.
• Provide food safety training and ensure its effectiveness.
• Maintain and verify food safety monitoring records.
• Support inspection/audit readiness and manage external food safety, quality, and sanitation inspections/audits.
• Assist department leadership in food safety investigations and report findings.
• Conduct periodic quality checks and document processes for improvements.
• Foster effective working relationships with internal stakeholders.
• Support leadership in implementing corrective actions and provide reports to management.
• Document and input data into the food safety and quality management system.
• Insert monthly data in the company web-based portal.
• Update food safety manuals and maintain relevant documents.

Leadership Responsibilities

• Organize, staff, and direct the area of responsibility.
• Guide, motivate, and develop staff per HR policies.
• Communicate effectively in person, by phone, and email.
• Work efficiently in a fast-paced environment and maintain a positive attitude.
• Demonstrate initiative, accuracy, and organizational skills.
• Recruit, onboard, train, and support Food Safety staff.
• Support company-sponsored initiatives like GQS, HACCP, and Lean Manufacturing.
• Uphold company values and manage departmental budgets.
• Implement and manage cost budget in the area of responsibility.

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred.
• One to three years of related work experience required in the food safety area.
• Proven analytical and leadership skills.
• Strong interpersonal and communication skills.
• Ability to develop and lead others to obtain desired results & achieve budget.
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations.
• Excellent verbal, written and organizational skills required combined with an aptitude for multi-tasking.
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.
• Spanish Language a plus.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.