Guest Services Ambassador

Job Summary:

The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Essential Job Functions:

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

Operations:

• Inspect studios and public spaces daily according to company and brand standards
• Be able to respond effectively and according to procedure in times of emergency
• Ensure all policies and procedures are accurately followed at all times
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
• Respond to guest service calls efficiently and expediently
• Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
• Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:

• Executes the lead management process and completes all sales and marketing objectives as established by supervision
• Review Studio Inventory daily to ensure maximization of studio revenue
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
• Follow revenue management guidelines as directed by supervision

Additional Duties:

• Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
• Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
• All other duties as assigned by supervision

GSA’s are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.