Fulfillment Center Manager

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The Met Council Spitzer Fulfillment Center (SFC) is Met Council’s Manhattan Hub for serving and engaging communities across New York City. The space and its programs serve to fill pockets of kosher and halal food needs by prioritizing dignity and accessibility in its programs through Market by Met Council, our online ordering platform, while offering an opportunity for our supporters to volunteer, help with projects, and learn more about Met Council’s commitments to NYC. This dual role is based on the Volunteer Services team and collaborates closely with our Food Programs team.

The Spitzer Fulfillment Center Manager will lead SFC’s existing pantry operations, support engagement projects, run volunteer events, and manage pantry support staff and work to extend the program's reach, including overseeing existing external projects and pursuing strategic service opportunities. The manager will also collaborate with all our partners to broaden engagement opportunities at SFC.

Please note: This position is on-site four days per week and remote one day per week. Typical working hours are Monday through Thursday 9am to 6pm and Friday from 9 am to 3pm including occasional Sundays and additional hours as needed.

Principal Responsibilities:

Operations

• Manage support staff members at SFC when related to pantry and SFC work (agency temporary workers, fellows, interns, etc.). This includes assigning tasks to each staff member and providing training for the staff to ensure tasks are completed properly. Ensure all timesheets are correctly completed and submitted in a timely manner.
• Learn how to use Pantry Management tools, primarily Market by Met Council.
• Create processes and manage communication channels to support SFC’s needs and functions with Volunteer and Food Programs Operations.
• Support pantry operations, satellite, and site communication.
• Work with the Volunteer Services team to support engagement projects, new initiatives, and events including:
  • Working with volunteers, donors, and community groups on events to support SFC’s needs
  • Supporting sharing the story of our work through media and branding
• Always maintain the organization and cleanliness of the pantry.
• Thoroughly manage inventory of the pantry, ensuring it is a fully stocked space with all necessary food and non-food essentials, including office and event supplies.
• Communicate efficiently with support staff about deliveries and pickups in advance of deliveries.
• Coordinate monthly delivery and pick up schedule with support staff.

Strategic Projects

• Manage SFC Pantry-based projects including but not limited to:
  • The continuation of the Met Council and Hillel Grocery Assistance Program on CUNY commuter campuses.
  • Met Council’s Student Interfaith Engagement Fellowship
  • The expansion of the work with Synagogues
  • Other relevant grants
• Align with Food Programs on upcoming projects, grant compliance, and investments.
• Keep up with mandatory Food Pantry Network and Market by Met Council Pantry Network trainings.

Volunteer Projects/Events

• Prepare and oversee the food packing component of volunteer projects.
• Ensure the space remains a welcoming, exciting, and functional place to sustain and grow Met Council’s program goals and activities.
• Assist with preparation for volunteer events, including accepting deliveries and setting up food and non-food essential kits.
• Ensure all volunteers scheduled to volunteer at SFC have tasks prepared for them to complete upon arrival for volunteer shift.
• Always maintain communication with volunteers and the Volunteer Services team using the preferred methods and channels of the team.
• Oversee deliveries arriving at SFC and warehouse pick-ups.
• Additional responsibilities as required.

Competencies:

• Excellent customer service skills
• People management experience (required)
• Strong communication skills—both written and verbal
• Ability to work independently and manage multiple complex tasks simultaneously
• Ability to update team with progress of independent work functions
• Experience with donors and community stakeholders
• Experience with local community groups or willingness to learn about the local landscape
• Strong analytical and critical thinking skills
• Ability to work on a team with constant collaboration and open communication.
• Working knowledge of Office 365 including Excel, PowerPoint, and Teams (or comparable collaboration tools)
• Knowledge of Salesforce a plus
• Significant organizational skills, with an ability to stay focused on assigned tasks

Skills and Education:

• Bachelor’s degree (required)
• Fluent In English (required) additional languages helpful
• Comfort with technology (required)

Physical Demands:

• Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity, and coordination of hand, eye, and foot. Walking up and down the stairs. Using a hand truck or wagon to push product. Reaching above the shoulder. Being outside.
• Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs.); lifting to 50 pounds; pushing and pulling.
• Required Occasionally: Reaching above the shoulder.

Special Requirements:

• Occasional Sunday and after-hours programming.
• Increased involvement based on agency seasonal needs.

Compensation: $70,000 to $75,000 per year.

Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.