Front Desk Representative

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us. It is the primary responsibility of the Front Desk Clerk to sell assign rooms, register guests, determine credit render bills, receive cash, and credit payment and provide guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Responsibilities:

• Welcome guests to the property, provide memorable service, anticipate guest needs and resolving any guest complaints.
• Deliver seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with promotions.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests.
• Perform all other job-related duties as requested.

Required:

• Minimum age of 21 years.
• One (1) year Hotel Front Desk experience
• Able to effectively communicate in English, in both written and verbal forms.
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with attention to detail.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodations room capacities and amenities.
• Excellent customer service skills and interpersonal skills.
• Maintain a professional, neat, and well-groomed appearance.
• FOOD & TAM cards are necessary for this position

Preferred:

• One (1) year face to face guest service experience.
• Previous experience working in a similar setting.
• Experience in cash handling, and credit cards.
• Experience in sales