Automotive Service Advisor

At Gary Crossley Ford, we pride ourselves on delivering exceptional automotive experiences and building lasting relationships with our customers. As one of the region’s top Ford dealerships, we are committed to providing unparalleled service and support. Join our team and be part of a culture that values integrity, innovation, and excellence.

Job Description:
We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor at Gary Crossley Ford, you will be the primary point of contact for our service department customers, ensuring they receive top-notch service and support throughout their visit. This role requires excellent communication skills, technical knowledge, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Greet customers warmly and assess their service needs.
• Accurately document customer concerns and vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Keep customers informed about the status of their vehicle and any updates.
• Maintain accurate records of customer interactions and service transactions.
• Promote additional services and products that meet customer needs.
• Uphold company standards for quality and customer satisfaction.

Qualifications:

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Strong understanding of automotive repair and maintenance services.
• Exceptional communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with service management software and tools.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Opportunities for professional development and career growth.
• A supportive and friendly team environment.

If you are passionate about the automotive industry and enjoy delivering exceptional customer service, we’d love to hear from you!

Gary Crossley Ford is an equal-opportunity employer and welcomes applicants from all backgrounds.