Product Specialist

We don’t just build technology. We build hope for everyone dealing with cancer.

The Product Specialist is a recognized expert in his/her area of expertise within the organization enabling the success of the Elekta regional service operation. He/she is a key stakeholder, working in a multi-disciplinary environment, contributing to improve the product quality and customer satisfaction.

Responsibilities

• Support Elekta Global Field Service operations at regional and national level for escalated service cases.
• Investigate complex problems, identify root causes and support corrective action plans.
• Provide onsite service assistance as required.
• Service lead in design and development projects:
• Provide input on all aspects of serviceability, reliability, usability, quality and lifecycle costing.
• Define the service parts list.
• Create and validate installation and servicing procedures.
• Create technical course material.
• Define Elekta service employee certification programs.
• Define and execute the regional hand over activities such as first in country installations.
• Support knowledge management and transfer into regional service groups.
• Deliver technical training courses.
• Onsite certification of Elekta service engineers.
• Proactively monitoring the performance of the global installed base
• Analyse customer feedbacks and complaints as part of post-market surveillance activities.
• Identify trends and improvement opportunities to improve system reliability and performance

Qualifications

• Bachelor’s degree in electronics, mechatronics, medical engineering or relevant working experience.
• Min 5 years hands-on experience in a technical service environment.
• Experience in the medical capital equipment industry and/or heavily regulated environment is preferred.
• Strong analytical skills.
• Hands-on nature with a goal to get the job done.
• Affinity with software products and IT networks.
• Excellent communication skills (written and verbal) with strong desire to share knowledge and experience.
• Excellent in speaking and writing in English. Other languages would be an advantage.
• High standard of interpersonal skills, based on a strong ethical standard, values and good judgement.
• Persistent and persuasive behavior to own and drive cross-functional initiatives.
• Collaborative mindset.
• Must be willing and able to travel up to 30% of the time.

What you’ll get

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

What we offer

• Opportunity to work with a proactive and supportive team
• On-site position in the San Jose, CA office
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture
• Upward mobility

How to proceed?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.