Commercial Water Heater Delivery Associate

Role Priorities

This person is responsible for positively supporting the Hot Water Xpress Program, which includes our commercial water heater replacement program and promoting the Bradford White product line and other key vendor water heater solutions lines. This person must be knowledgeable and proactively support all the product lines NE offers. Person will represent the company in a highly professional, safe, and cost-effective manner.

Essential Duties and Responsibilities:

• Delivery of commercial water heaters as part of the Hot Water Xpress program.
• Picking and packing orders for delivery.

Monitor inventory levels on water heaters and associated parts and truck stock.

Accurately process customer transactions such as orders, quotes or returns.

Provide accurate information regarding availability of in-stock items.

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

Provide excellent customer service.

Fill requests for catalogs, information or samples.

Scheduled on call 24/7 for after hour deliveries and opening the branch after hours.

• Use stair climber safely.
• While not making deliveries, help local branch in the warehouse, pulling orders, receiving, etc.

Perform other duties as assigned.

Role Qualifications:

• Preferred 2-3 years work experience in Delivery and Customer Service.
• Strong customer service and/or problem solving skills.
• Ability to work well with a team of diverse individuals.
• Must be results oriented and willing to be accountable for results.
• Good written and oral communication skills.
• Ability to organize and manage multiple priorities.
• Able to lift 75 pounds and maneuver up to 1000 pounds safely and with equipment.
• Willingness to learn about water heaters and parts.

Available Benefits: You will be eligible to participate in the Companys benefits program on first of the month after 45 days of employment. This includes medical, dental, vision, short term disability, long term disability, life insurance, Flexible Spending Account (FSA) and 401(k) Plan. The medical, dental, and vision plans are offered for employees and their families.