Medical Office Receptionist

Salary: $15.25 to $18.66
Schedule: TBD

Job Purpose: The Medical Office Receptionist (MOR) serves in a clerical role as part of a team providing quality healthcare to El Rio Health patients. In this role, the MOR provides clerical and operational support of clinical operations for El Rio Health at a location assigned by management. The primary goal of the El Rio Health Medical Office Receptionist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Performs and/or completes all clerical and non-clinical assigned duties, tasks, responsibilities and assignments for a Medical Office Receptionist within reasonable time frames while meeting established rates of performance for the position; ensuring the highest standards of excellence and the lowest of error rates in performing assigned duties.

• Maintains proficient skill levels that meet defined performance expectations for a Medical Office Receptionist, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements (AIDET).
• Ensures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards.
• Participates in all safety programs, which may include assignments to an emergency response team.
• Demonstrates a professional attitude and acceptable job performance for all clerical and non-clinical duties.
• Prepares and maintains the front desk/reception area for receiving patients.
• Completes and documents all required patient information related to eligibility, insurance verification, and demographic data.
• Schedules and manages patient appointments, both in person and by telephone.
• Notifies back office staff when walk-in patients present needing a medical assessment.
• Ensures that patients and visitors are consistently informed of nurse/provider wait times.
• Evaluates problems, situations, or issues for priority needs, resolving the problem effectively and in a timely manner.
• Ensures that all communication with a patient is completed in a proactive, positive, and effective manner.
• Generates and provides a diverse set of reports as assigned or requested.
• Communicates with Providers and staff any reported outstanding items for tasking and completion.
• Consistently acknowledges and greets patients/visitors in a warm professional manner.
• Communicates effectively through written, verbal, and interpersonal skills.
• Demonstrates self-initiative by being aware of work environment and acts as a team player.
• Maintains and displays a respectful and positive attitude.
• Participates in a learning environment by being willing to train and learn from other employees.
• Accurately handles all cash, checks, or bankcards for payment.
• Maintains sufficient amounts of change in cash drawer, balancing assigned cash drawer and receipts.
• Prepares daily account deposit documents; confirming all currency and deposit totals.
• Ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• Participates in continuing education and organizational sponsored events and committees.
• Meets and conforms to the operational needs of El Rio Health as determined by management.

Minimum Education and Experience:

• High School Diploma or General Education Diploma (G.E.D)

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card.
• Reliable transportation that meets operational reassignments of the organization during the workday.

Preferred Education, Experience, Skills, Abilities:

• Medical Office certification from an accredited technical program or college.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.