Customer Service Associate (Driver)

Job Overview

The Customer Service Associate (Driver) is responsible for catering aircraft and transporting meals, beverages, and equipment to assigned flights.

Responsibilities

• Gather all necessary equipment for assigned flights.
• Verify flights documentation to ensure correct items are loaded before heading to ramp.
• Interact with other Customer Service team members to identify and resolve problems.
• Interface with flight attendants and provide excellent customer service.
• Comply with all operating and safety procedures regarding driving, positioning the unit at the planes, securing the work platform, loading and unloading carts on and off the planes.
• Dispose of domestic and international trash based on CBP regulated guidelines.
• Must have the ability to follow direction, meet tight deadlines, and interact/communicate with vendor airline crew as necessary.

Requirements

• Must have a Commercial Drivers License (Class A or B).
• Work assigned schedule which may include nights, weekends, and holidays.
• Work overtime when required.
• Ability to speak, read and understand English.
• Comply with all work rules and regulations.
• Organizational skills and ability to work under pressure.
• Able to pass a basic written test.
• Ability to handle dry ice.
• Pass a DOT Pre-Employment Physical test.
• Pass a criminal background and an airport/TSA background check.
• Wear Personal Protective Equipment as required.

Environmental and Physical Requirements

• Must be able to stand, bend, lift and move intermittently during shift of 8+ hours.
• Must be able to lift and push up to 50+ lbs.
• Must be able to use fingers/hands to handle equipment.
• Will be exposed to various temperature changes (hot and cold) and noise.
• This position requires to be active, walking, and intense physical activity.
• Will be exposed to various weather conditions and heights.