Rehabilitation Support Specialist I & II

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances.

• Discounted Pet Insurance.

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Twelve Paid Holidays.

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a saltwater pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance.

• Education Assistance or Education leave eligibility.

• Discount program for travel, gym memberships, amusement parks, and more.

Summary:

• Under supervision, supports the department through scheduling, reception, records maintenance, coordination with other hospital clinics and services, and general assistance.

• Rehabilitation Support Specialist I employees perform work under close supervision, and generally require instruction and/or training.

• Rehabilitation Support Specialist II employees perform work under minimal supervision at a higher level and may be assigned to train Rehabilitation Support Specialist I employees.

• Rehabilitation Support Specialist III work under minimal supervision and are often considered a lead to the rehabilitation support specialist I and II and may be assigned to train Rehabilitation Support Specialist I & II employees.

Responsibilities:

All levels:

• Work under the direction of department leadership.

• Patient Care Coordination.

• Ensures all charts and medical records are available for scheduled appointments or as requested.

• Coordinates patient referrals and ensures appropriate follow-up after provider sees patient.

• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies THO orders have been sent and scheduled.

• Assists Rehabilitation staff with check-ins.

• Verifies new orders are sent.

• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.

• Insurance Verification.

• Confirms patient insurance eligibility.

• Updates insurance changes or any changes affecting third party billing in electronic health record.

• Clerical Duties.

• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.

• Assists in maintaining a variety of files, logs and registers.

• May maintain fax log for department.

• Obtains medical reports or health information from other facilities or providers.

• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.

• Performs routine and complex referrals in conjunction with medical providers, schedules diagnostic studies, clinic appointments.

• Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit.

• Schedules same day appointments and ensures all information pertaining to visit is available.

• May assist the department leadership in developing and maintaining Cerner and field schedules.

• May order office supplies.

• Adheres to organization and department attendance guidelines.

• Technician Duties. (All levels)

• Turn over treatment rooms as needed.

• Supply treatment rooms as needed.

• Wipe down training equipment as needed.

• Midday and evening cleaning of all hard surface areas and equipment in the gym.

• Wipe down all hard surface areas daily in the gym and waiting room.

Rehabilitation Support Specialists III:

• Acts as training resource, mentor, and professional role model Rehabilitation Support Specialists.

• Work with department leadership to provide input on process improvement opportunities and support implementing change process.

• May help order supplies for the department. (office and equipment)

• May assist department leadership in performing audits as needed.

• May Act as a backup for timekeeper.

• May serve as a lead for Rehabilitation Support Specialists Team.

• All levels perform other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

All levels:

• Knowledge of customer service concepts and practice.

• Knowledge of multi-line telephone systems operation.

• Knowledge of privacy laws and regulations.

• Knowledge of basic medical terminology and clinic systems.

• Skill in oral and written communication.

• Skill in operating a personal computer utilizing a variety of software applications.

• Skill in operating office equipment such as copiers and fax machines.

• Skill in maintaining and updating clinical schedules.

• Skill in establishing and maintaining cooperative working relationships with others.

• Skill in managing multiple priorities and tasks.

Rehabilitation Support Specialists II & III:

• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and organizations.

• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.

• Skill in supervisory communication and management.

MINIMUM EDUCATION QUALIFICATION:

• A high school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION:

• Rehabilitation Support Specialists I: Non-Supervisory – A high school diploma or GED equivalent.

• Rehabilitation Support Specialists II: Non-Supervisory – A Minimum of 1 year of Rehabilitation Support Specialist experience. An equivalent combination of relevant education and/or training may be substituted for experience.

• Rehabilitation Support Specialists III: Non-Supervisory - A Minimum of 2 years of Rehabilitation Support Specialist experience. An equivalent combination of relevant education and/or training may be substituted for experience.