DevOps Support Admin

Role Description

The DevOps Support Admin will be responsible for the support, maintenance, and administration of the Banks Source Code Management, CICD and DevOps tools. This role requires the candidate to investigate and resolve technical issues and provide technical support and root cause analysis for these tools, to enhance developer productivity and increase deployment efficiency. The role requires individuals to work together with internal and external teams across a variety of technologies to fulfill user requirements and project needs.

Role Responsibilities

• Support the administration and maintenance of SCM, CI/CD and DevOps Tools.
• Operational support including installation, upgrades, and monitoring.
• Work with vendors and internal teams to investigate technical issues and provide solutions.
• Address key performance/technical problems and make decisions that enhance tool effectiveness.
• Provide support for Atlassian cloud collaboration tools, Confluence and Jira.
• Collaborate with other team members to achieve organizational goals.
• Show strong organizational skills with the ability to manage priorities and multiple projects.
• High degree of initiative, sense of urgency and flexibility as requirements can change on a regular basis.
• Work on an on-call rotation for weekend maintenance or out of hours support as needed.

Qualifications and Skills

• Education required, BS Degree in Computer Science or a related discipline.
• 4+ years’ experience SCM, CI/CD and DevSecOps Tools (cloud or on-prem)
• 3+ years’ Unix/Linux systems administration and troubleshooting.
• 3+ years scripting experience such as Bash, Python, Groovy, PowerShell, JavaScript.
• Hands-on experience supporting development teams throughout the SDLC.
• Experience supporting and administrating Atlassian Jira Cloud would be an advantage.
• Experience supporting and administrating Open-Source/Application Security scanning tools is a plus.
• Experience of working in agile teams using Scrum or other agile methodology would be an advantage.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at [email protected].