Sales Associate

About Lovesac:

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat made with repurposed Durafoam designed to reduce environmental impact while providing cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our goal remains the same: to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture:

At Lovesac, we embody a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry and make a meaningful impact on the world. Driven by love, we are dedicated to promoting love and happiness in all aspects of our work.

About the Role:

As a Lovesac Sales Associate, you will create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that evolve with you, love to build relationships, and are dedicated to making every customer experience extraordinary, join our Lovesac Retail Team!

What You’ll Do:

• Actively engage with customers using our Lovesac selling techniques.
• Achieve personal sales goals and key performance indicators.
• Provide attentive service to all customers and build customer loyalty.
• Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
• Guide the customer from first interest to purchase, managing quotes, closing the sale, and maintaining relationships.
• Conduct customer outreach using company-provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including opening & closing the store, inventory, exchanges, and marketing promotions to ensure they meet company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Our Lovesac Values:

• Core Values: Top Ambition, Willing to Sweep Floors, Grit
• Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remarkable Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Requirements:

• 18 years of age or older.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in a retail or customer service role.
• Able to work flexible hours including evenings, weekends, and holidays.
• Able to effectively utilize technology for sales and customer support.
• Support Lovesac's omni-channel customer experience by assisting in-person and remote customer service shifts.
• Must be able to travel to local stores, third-party vendors, and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions and customer data.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) and perform actions like bending, twisting, kneeling, reaching, standing, and walking.

Our Benefits:

• Competitive hourly wage & Sales Incentive Programs
• Flexible Hours and Remote Shifts
• Paid Time Off & Holiday Pay
• 401K Matching Contribution
• Health Plan Discount
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance