Customer Service Representative

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

• Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
• Writes contracts, processes reservations, and assigns equipment.
• Quotes rental rates during the phone conversation (one call resolution).
• Product expert and consultant to the customers.
• Handles small equipment sales for walk-in customers.
• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location.
• Establish and maintain a professional relationship with all customers (External and Internal).
• Accountable for managing the equipment rental guidelines and policies.
• The ability and internal desire to learn and pursue self-improvement.
• Support and act as liaison to the outside sales force.
• The ability to work independently in a fast-paced environment.
• Performs other duties as assigned.

Skills:

• Exceptional phone skills, customer service skills and common sense.
• The ability to calculate figures such as discounts, interest, and percentages.
• Excel in a fast-paced, highly urgent environment.
• Ability to think on your feet, and natural inclination to go the extra mile to help the customer.
• The ability to close the sale.
• Accumatica or other ERP system knowledge a plus.

Experience/Education:

• High School Diploma or equivalent.
• 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• Highly competent computer and keyboarding skills (Microsoft Office).
• The desire to learn new equipment and do online learning.
• Strong verbal communication skills.
• Prior experience of working with a variety of construction equipment a plus.
• Verifiable references and a work history.

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand, and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.