Wellness Coordinator

At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of non-insurance, self-pay Chiropractic health care in the United States. Our network consists of modern, consumer-friendly Chiropractic clinics and Doctors of Chiropractic that deliver quality care of the highest standards. At The Joint, our primary focus is on providing our patients with a pathway towards better health through ongoing Chiropractic maintenance and preventative care.

The Joint Chiropractic is looking for a part-time Wellness Coordinator (Front Desk Associate) to work in our busy chiropractic clinic. Saturday and Sunday 10-4pm, and Mondays 9-6pm.

As a Wellness Coordinator at The Joint Chiropractic, you will be the first point of contact for patients. You’ll play a key role in making each of them feel at home and welcome. At The Joint Chiropractic, we have several different plan and package offerings that you will be responsible for selling to patients so they can continue their chiropractic care with us at the most affordable rates, anywhere. In addition, keeping accurate patient records, having a thorough understanding of our computer systems and maintaining a clean and organized workplace will also be important for your success.

Qualifications:

• Minimum 1 year of sales experience, preferably in a fast-paced retail environment.
• High school diploma or equivalent.
• Cheerful and positive attitude.
• Able to work evening/weekends (as required)
• Proficient with office equipment and software (Microsoft Office, Google Drive, social media).
• Maintain clinic cleanliness and professional appearance.
• Confident in presenting and selling memberships.
• Self-motivated and able to work independently.
• Strong conflict resolution skills.
• Office management or marketing experience is a plus.
• Ability to stand/sit for long periods and lift up to 20 pounds.
• Willingness to travel for training.

Front Desk Responsibilities:

• Greet patients with enthusiasm and build relationships.
• Educate patients on wellness offerings and services.
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate.
• Assist patients with the completion of required paperwork.
• Participate in marketing/sales opportunities to help attract new patients into our clinics.
• Manage daily clinic operations including; ensuring it's clean and that inventory is stocked.
• Manage the flow of patients through the clinic in an organized manner.
• Execute all of The Joint Chiropractor’s standard operating procedures.
• Provide the highest levels of customer service.
• Maintain the highest levels of professionalism and decorum at all times.
• Be a team player and contribute to a positive, healthy workplace culture.
• Manage clinic phone calls.
• Complete and accommodate additional tasks as required by the needs of the company.