Marketplace Assistant

Description

HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.

Our marketing team is collectively responsible for sourcing the best products, generating exciting designs, creating amazing ecommerce experiences, and driving sales.

That's where you come in.

HC Brands is seeking a Marketplace Assistant to join us in our mission to help our customers create impactful human connections through personalized products. We are looking for a passionate, proactive, and results-driven team member who is ready to make a significant impact on sales growth, profitability, and value delivered to our customers. In this position, you'll be a part of the team behind our online marketplace presence on platforms like Amazon and Etsy.

As a Marketplace Assistant, you will create product listings, take actions to improve product visibility, optimize profitability, and deliver exceptional value to our customers. This role involves both planning and hands-on execution, allowing you to make a tangible difference every day. We’re looking for a smart, eager, and humble team member who is ready to learn and grow while contributing to an exceptional online shopping experience.

What you'll do:

• Product Listing Creation: Work inside marketplace platforms to modify and create compelling product listings that include accurate useful information to aid customers in making a buying decision.
• Listing Optimization: Enhance product listings for maximum visibility and conversion, including effective descriptions, images, and keywords in titles, bullets.
• SEO and Marketplace Rankings: Optimize product listings for SEO within marketplaces to enhance visibility, researching keywords and best practices.
• Competitive Analysis: Conduct ongoing analyses to benchmark against industry standards and identify differentiation opportunities.
• Data-Driven Insights: Utilize reporting tools to uncover insights for strategic decision-making and continuous improvement.
• Customer Feedback Analysis: Review customer feedback across various marketplaces to inform product improvements and enhance user experience.
• Strategic Pricing: Develop and manage competitive pricing strategies to maximize sales and ensure profitability.
• Performance Analysis: Monitor and analyze product performance data to inform optimizations.
• Issue Resolution: Swiftly address policy and SKU-related issues to maintain marketplace health and compliance.
• Adaptability and Cross-Departmental Support: Embrace unique projects and support broader company objectives, fostering teamwork and innovation.

To do well in this role you’ll need to:

Experience & Skills:

• Bachelor’s degree in business or equivalent relevant work experience.
• Proficient in data analysis: Ability to interpret and analyze data to make informed decisions.
• Computer savvy, comfortable using software and digital tools, with the ability to quickly learn new platforms and technologies.
• Excellent communication skills and ability to manage multiple priorities.

Career Growth Opportunities:

• Specialization: Master the intricacies of marketplace performance, becoming an expert in driving sales and optimizing visibility.
• Strategic Influence: Grow into a role where you can shape broader e-commerce strategies and influence key decisions.
• Leadership Potential: Showcase your skills with opportunities to lead projects or teams.
• Cross-Functional Growth: Collaborate across departments to gain a comprehensive understanding of the e-commerce ecosystem and contribute to HC Brands’ strategy.

What You Can Expect: By joining our team, you’ll play a pivotal role in growing our marketplaces, working alongside talented colleagues in a culture that values passion, curiosity, collaboration, accountability, and winning.

Benefits:

• Health, dental, vision, and life insurance
• 8 paid holidays
• Paid time off (PTO)
• 401(k) plan with a company match on the first 5% contribution
• 16 paid hours of community service time off
• 50% employee discount on our products
• Quarterly incentive bonus program potential if the company achieves its Net Operating Income (NOI) goals

Beyond the tangible benefits though:

• You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and community.

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands. HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About HC Brands

At HC Brands, our mission is to design and manufacture the highest quality and most innovative personalized products for both home, professional, and business use. With our cutting edge web technology, we aim to provide an easy user experience to fully customize any product we offer.