Inside Sales/Customer Service Representative

POSITION SUMMARY:

Founded in 1947, Alside is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets.

The Inside Sales position is a critical role in our Supply Center. The role is primarily responsible for serving and supporting our customers through the effective use of superior customer service that meets each customer's unique set of delivery and product requirements. This support can be face to face when a customer comes into the supply center to place an order, over the phone, or via email.

KEY ACCOUNTABILITIES:

• Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed
• Utilize consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Composed under pressure
• Results Driven
• Self-Motivated and Enthusiastic with a positive attitude
• Effective Time Management
• Organized and Detailed Oriented
• Excellent Communication Skills - Written, oral and listening
• Ability to learn and embrace new technology

PHYSICAL REQUIREMENTS:

• Frequent standing, walking, bending, talking, and listening
• Location specific lifting requirements based on what the supply center required

WORK ENVIRONMENT:

• The atmosphere is that of a warehouse environment and office space
• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment that is issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices is required such as a computer, cell phone, and printer

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• College degree preferred
• Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Benefits:

• Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions. Please note, benefits may vary for those working at a Union facility.
• We offer annual vacation pay and paid holidays throughout the calendar year.
• Other Compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Position dependent.
• The stated benefits are for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits.
• A collaborative environment with idea-sharing, learning, and curiosity.
• Training and mentoring.
• Opportunities for growth within the company.