Field Manager

Flagger Force , an industry leader in traffic control, is currently hiring a Field Manager for our Western North Carolina market.

A Field Manager for Flagger Force is responsible for coordinating, supervising, and ensuring the successful execution of orders, operations, or tasks in the designated field or market. This responsibility includes monitoring, managing, and improving the performance of direct reports and field staff, as well as ensuring an exceptional client and public experience, while acting in accordance with Flagger Force’s company values, vision, and mission.

Primary Responsibilities:

Order Oversight:

• Plan and execute field operations according to order requirements.
• Monitor order progress and adjust plans as necessary to meet deadlines and objectives.
• Support the allocation of field resources effectively to ensure order success.

Team Management:

• Develop, train, and supervise field staff or teams.
• Recommend and drive succession plans to ensure bench strength to meet the needs of growth.
• Responsible for successful onboarding of Area Supervisors.
• Provide leadership, guidance, and support to field employees.
• Foster teamwork and maintain a positive work environment.
• 1v1 monthly performance review and goal oversight
• Responsible for the corrective action procedures in accordance with HR standard

Safety & Quality Assurance:

• Ensure that work in the field meets quality and safety standards set by Flagger Force.
• Conduct inspections and quality control checks as needed.
• Assist safety department with fact gathering for incidents.
• Average 20 work zone observations per week.
• Spend a minimum of 75% of time out in the field focusing on building client and employee relationships.

Client Relations:

• Serve as a point of contact between the organization and clients on job sites.
• Address client concerns and ensure client satisfaction.
• Escalate any client issues to the Director of Field Operations.
• Communicate potential business opportunities to Business Development team.

Reporting & Documentation:

• Maintain accurate records of field activities, including progress reports, incident reports, annual review reports, and other relevant documentation.
• Prepare and present reports to higher management as required.
• Monitor AS performance monthly
• Collaborate with HR through the fact-finding investigation process.

What Flagger Force Offers:

• Medical, vision, and dental insurance
• 401k w/company match
• Generous paid time off
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Qualifications:

• A bachelor’s degree in business or other related field preferred or relevant experience.
• Communication skills, both verbal and written, to convey their ideas and expectations clearly and persuasively.
• Proven experience in field operations, management, or safety preferred.
• Valid driver's license.
• Technical skills, such as computer skills, data analysis, and budget management, to oversee the operational aspects of a company's strategy and performance.
• Leadership skills, such as motivation, inspiration, and delegation, to manage and empower a team of employees.
• Problem-solving skills, such as creativity, critical thinking, and adaptability, to identify and resolve issues that arise in the operations.
• Decision-making skills, such as logic, analysis, and judgment, to make sound and timely choices that align with the company's goals and objectives.
• Strong working knowledge of Excel and Microsoft Office software systems.
• Knowledge of industry-specific regulations and best practices.
• Flexibility and adaptability to changing field conditions.
• Must pass Work Zone and Leadership training.