Warranty Administrator

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University College Courses to Earn a 4-Year Degree

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Responsibilities

Book warranty repair orders and submit claims of manufacturer warranty.

Maintain receivables schedules; service contract claims submission and follow up.

Work closely and effectively with a team of technicians, service writers, and supervisors.

Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.

Communicate with Service Advisors to define the scope of a warranty claim.

Process all warranty paperwork to ensure proper documentation and to verify criteria.

Arrange for parts for shipment to factory or distributor.

Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by the warrantor.

Stays abreast of all factory recalls, announcements, and procedures.

Establish and build positive relationships with the manufacturer's designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.

Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.

Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.

Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.

Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.

Maintain record of all claims submitted, returned/rejected, and paid and their current status

Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.

Provide a weekly report to the service manager regarding claims status.

Qualifications

At least 2 years of experience as a Warranty Clerk

Warranty Experience Preferred

Attention to detail

Ability to work well with others and be part of a team

Proficiency in Microsoft Office

General accounting knowledge preferred

Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.