Day Center Coordinator - Part Time

Essential Functions

• Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities.
• Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry, and providing referrals, hygiene products, clothing, and food.
• Ensure a safe and welcoming indoor and outdoor environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed, and follow Center guidelines to maintain structure and safety for participants.
• Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate.
• Assist with outreach to develop new resources as directed.
• Lead, train, and monitor peer leaders, interns, and volunteers in the provision of services—assist with identifying and assigning projects and tasks where volunteers and interns can be utilized.
• Assist with Day Center tracking and data entry as needed.
• Assist with meal distribution.
• Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Knowledge of issues related to women's poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred.
• Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team members, and volunteers.
• Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and oral communication skills required.
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines.

Supervisory Responsibility
This position involves supervising women with lived experience through our peer leadership program.

Work Environment
The Day Center is staffed seven days per week (Mon-Sun: 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. This position will be responsible for the organization and implementation of the Day Center services during open business hours, which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management. The Part-Time Day Center Coordinator will work closely with participants, volunteers, and staff to provide services that empower the women we serve and the community. This position reports directly to the Director of Health and Wellness.

Physical Demands

• Candidate must be able to bend, stand on a step stool, walk stairs, and lift at least 25-45 lbs.
• Carry and sort donations.
• Ability to operate computer, phones, fax, and printer.

Position Type and Expected Hours of Work
This is a Part-Time position. Ability to work daytime hours is required.

Travel
Minimal traveling may be required for activities, meetings, and/or training as directed.

Salary $21.86 per hour

Work Remotely No, must be on-site only

Qualifications Knowledge/Skills/Position Qualifications

• Culture Humility.
• Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
• Must provide documentation of a negative COVID-19 test result from the last seven days, on the first day of hire.
• Must provide documentation of a negative TB test result within the last twelve months, on the first day of hire.
• You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and the second dose must be received within 30 days from the first day of hire.

Required Education and Experience

• Associate’s degree or equivalent experience preferred.
• Direct service experience with disadvantaged populations and/or history of employment in customer service required; experience in a multi-service nonprofit is a plus.
• Oral and written fluency in both Spanish and English strongly preferred.

Additional Eligibility Qualifications

• Background Clearance Check

Fair Chance Act Statement

Downtown Women’s Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women’s Center is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.