Host

Maple Hospitality Group Team Principles

Generous on All Levels We greet with gifts, expedite surprises, and deliver what guests don’t know they need from the moment they arrive. Generosity is at our core, and we ensure that the value received will far exceed expectations We Make Moments We don’t miss an opportunity to make a memory worth returning for–whether it's a birthday, anniversary, promotion or simply finding the perfect excuse to grab a drink and go big, we’re going to take you over the top with the unexpected around every corner Made with Love Every element of our restaurants has been painstakingly crafted from top to bottom with love. Our dishes tell stories, and our team is passionately obsessed with creating a custom experience prepared specifically for you We are Singular We turn the traditional notion of fine dining on its ear. Our experience can be imitated, but never duplicated. We pride ourselves on being playful, but with seamless service, impeccable design and flawless food to create a sincere brand of hospitality that is uniquely ours, and second to none Evolving with Intention We’re ready to make our mark in a major way, but with the most deliberate of intentions. Like the dishes making their way out of our kitchen to your table, our recipe for success is created by carefully preparing every detail for each project we take on, from conception to completion
Reporting Structure
A Host will report directly to the General Manager and management team with a dotted line relationship to the Executive Chef and Corporate Operations Manager.

What You Will Do

• Enthusiastically engage guests upon arrival and graciously thank them for dining
• Develop and maintain relationships with Bocuse guests, investors and local concierge
• Exhibit an excellent service attitude and be willing to go out of your way to accommodate our guests
• Be flexible and able to adjust to meet the changing needs of the restaurant and guests
• Maintain a level of professionalism and community effectively
• Be considerate and willing to help out fellow teammates
• Tolerate pressure and work calmly and efficiently during busy times
• Manage waiting guests
• Manage reservations in SevenRooms
• Perform reservation call-backs and maintain proper phone etiquette
• Designate table assignments
• Communicate changes/events that can influence covers
• Ability to establish relationships with guests, genuinely and sincerely
• Work calculated, clean, organized and professionally
• Maintain a flawless presence pertaining to Monarch uniform and hygiene standards
• Communicate and report on guests experiences both negative and positive
• Read guests and provide a custom experience

Who We Are Looking For

• Ability to use reservation systems
• Professional, articulate, friendly, and punctual
• Possesses and exhibits the drive to provide exceptional service
• Flexible hours are required (able to work days, nights, weekends, holidays)
• Confidence in personal style and appearance
• Must be able to work at a rapid pace while maintaining attention to detail

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required
Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. Maple Hospitality Group does not discriminate on the basis of disability, gender, veteran status, or any other basis protected under federal, state, or local laws.