Retail Store Manager

Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for an immediate opportunity as a Cricket Wireless Retail Store / Sales Manager. We are looking for experienced sales managers who can lead, inspire, and motivate a sales team to greatness!

The Company:

Crown Wireless is one of the largest authorized Cricket Wireless retailers in America. With more than 220 locations coast-to-coast and growing, we put our employees’ growth and well-being front of everything we do. If you are looking for a company that rewards employees for their efforts and promotes from within, Crown Wireless is the place for you.

The Role:

As a Cricket Wireless Retail Store Manager, your goals are to ensure the store delivers an excellent customer experience, exceed sales metrics, manage and protect company assets, and increase profitability all while developing your team to be best in class.

We Offer:

• Strong base pay with sales bonuses on store performance!
• A complete wellness package including medical, dental, and vision coverage.
• 401K savings option.
• Personal Time Off as acquired.
• Awesome Cricket Wireless swag!

Responsibilities:

• Motivate and have fun providing a great sales and customer experience.
• Meet and exceed assigned sales goals including; gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals.
• Take pride in proper opening and closing of the retail location with completion of all open/close procedures.
• Lead by example to supervise sales staff through mentoring, coaching, scheduling, and counseling.
• Coach your team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Ensure 100% completion of all required training monthly and annually per Cricket compliance standards.
• Manage inventory by ordering, receiving, and processing discrepancies, and completing daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per Cricket.
• Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Responsible for store and asset security.
• Engage in local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.
• Develop and maintain relationships with co-workers and consumers.

Requirements:

• Previous retail or customer service management required.
• Leadership and employee development skills.
• Ability to stand for long periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish speaking is a big plus!
• Enjoy working in a team environment & engaging with consumers. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license and be able to pass background check.
• Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.