Protection Services Officer II

Job Description

The Portland Art Museum invites applications for the position of Protection Services Officer II. The Protection Services Officer (PSO) II is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSO II works in various locations throughout the Museum including the lobby, control room, Mark building, and patrolling the campus. This role will be cross-trained to work in different locations.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons on museum properties
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Conducts control room operations to include all emergency monitoring systems, intrusion detection systems, and camera systems
• Communicates museum policies in a respectful manner
• Resolves conflict using de-escalation techniques and upholding equity and inclusion values
• Safeguards Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Responds to medical-related situations and incidents, administering first aid, CPR, and NARCAN as appropriate (within certification and training limits)
• Operates and monitors the Museum’s security, fire alarm, and closed circuit TV systems
• Responds to and removes visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful, or hostile behaviors
• Communicates with law enforcement, fire departments, and emergency medical personnel
• Initiates building evacuations and conducts building sweeps during fire evacuations
• Dispatches PSOs to perform routine tasks and respond to requests for assistance when appropriate
• Initiates important notification functions via phone, email, radio, or Alert Media
• Reports and documents incidents and hazardous conditions with objectivity, respect, and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Opens and closes the Museum
• Secures premises and personnel by patrolling internal and external property and access points
• Conducts offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
• Responds to and investigates security breaches, incidents, and other alarming behaviors
• Provides backup support to lobby PSO
• Assists with training and development of new security staff members
• Manages lost and found
• Processes mail and oversees shipments and deliveries
• Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”

Secondary or Additional Responsibilities

• Utilizes radio for department communications and other technology such as computers, iPads, etc.
• Attends ongoing training and learning opportunities
• Promotes and supports institutional equity and inclusion goals
• Maintains confidentiality regarding the Museum’s proprietary information and operations
• Performs other related duties as assigned

Supervisory Responsibilities

• None

Institutional Responsibilities

• Supports the Museum’s mission, vision, and core values of creativity, connection, equity, learning, accessibility, and accountability.
• Contributes to and supports the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion, and access.
• Contributes to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
• Participates in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
• Promotes equity and inclusion goals and has a “people first” mindset.

Required Knowledge & Skills

• Approachable demeanor with a people-first value
• Basic knowledge of security principles
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Prior security or similar experience in environments that include interactions with people suffering from mental illness and/or under the influence of drugs/alcohol
• Effective problem solving skills

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• Minimum 4 years of experience in security operations, law enforcement, military environment, or a related field
• Offsite training for PSO II role must be successfully completed within 90 days
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification highly preferred or must be obtained within 90 days
• CPR & AED training certification or must be obtained within 90 days
• Experience with use of force continuum
• Experience with access control, CCTV, and fire systems
• Less than lethal or defensive tactics training preferred (i.e., reflex protect spray)
• Experience with de-escalation of hostile and potentially violent individuals
• Must possess and maintain current driver’s license and pass MVR to conduct offsite patrols (exceptions considered)

In order to successfully complete the first 90 days of employment, possession of all the following is required: DPSST, NARCAN training, and First Aid, CPR & AED certification

Job Conditions

• Non-Exempt/Full-Time Status
• Schedule/Hours: Swing Shift: 2:30PM - 11:00PM OR Night Shift: Week A, 8:00PM - 8:00AM, 3 days (36 hours); Week B, 9:00PM - 8:00AM, 4 days (44 hours)
• Onsite/Not Remote
• Evening hours and must be available to work weekends, holidays, and special events as necessary. This is a 24/7/365 day work environment
• On-call rotation required
• Overtime and weekends required
• Mandatory Security dress code
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Will require working outdoors periodically to secure the premises

Physical Activities

• Occasionally lifts/pushes/pulls up to 50lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods but in an emergency requires rapid movement through the Museum campus
• Occasionally grasps and handles objects such as pens, computer mouse, and radio
• Frequently talks with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, iPad, and printer
• Frequently listens and communicates to callers on the radio
• Occasionally exposed to inclement weather
• This is not a complete representation of all physical requirements

Benefits

• This role is non-exempt/hourly and full-time
• Budgeted compensation is within pay grade F ($22.26 min - $25.60 mid - $28.95 max), depending on experience
• Shift differentials for hours worked onsite within: Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour; Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave.
• Transportation benefits: TriMet/C-Tran/parking reimbursement account or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Application Process for Protection Services Officer II (Full-Time)

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Application materials will be screened, and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled.

Closing date: Open Until Filled