Barista

Job Summary

Committed to providing customers with excellent service while maintaining the company’s core values respect, honesty, integrity, diversity, inclusion and safety.

Essential Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Create an environment that enables customers to feel welcome, important, and appreciated
• Answer questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Adequately prepare, package, label, and inventory ingredients in merchandise
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
• Report product ordering/shipping discrepancies to the department manager
• Prepare and serve coffee and tea drinks that meet quality standards
• Produce customer orders with speed and accuracy
• Properly handle and maintain all equipment
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Describe current promotions and new products
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures with efficiently using Point of Sale iPad system
• Serve customers quickly and efficiently, maintaining all IOB core values
• Adhere to all food safety regulations and guidelines
• Continually ensure proper temperatures in cases, coolers, and temperature logs
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by thoroughly inspecting equipment and notify the appropriate department or store manager of any items in need of repair
• Demonstrate a thorough understanding of all the menu offerings
• Serve prepared food items such as muffins, bagels, prepackaged sandwiches, etc.
• Prepare and pack coffee bean purchases for customers
• Record and accurately process purchases using the POS system
• Collect and process payments from the customer including cash, credit, and debit cards
• Ensure customer service stations are well stocked
• Maintain a clean and hygienic work area
• Display merchandise in an attractive and functional manner
• Complete opening and closing duties for each shift
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft, or fraud

Supervisory Responsibilities

• None

Required Skills and Abilities

• Retail, hospitality, and/or customer service experience preferred
• Strong ability to multi-task and follow directions
• Ability to problem solve quickly
• Strong customer service and communication skills
• Ability to work under pressure
• Must have a pleasant attitude, be easy to work with, and enjoy working with others
• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers ServSafe certification once employed

Education and Experience

• Basic computer skills with a strong emphasis on Microsoft Excel, Basic mathematical operations and the ability to use a calculator, and Basic reading and writing skills.
• High School diploma or equivalent experience.
• Knowledge and experience with retail operations.

Physical Requirements

• Responsible for safety and good housekeeping practices throughout the day
• Performs all duties assigned by the supervisor
• Must be able to bend, turn, twist repeatedly, type, occasionally carry up to 50lbs, stand and maintain composure for an 8-hour shift

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.