Sales Support Associate

Sales Support Associate

Job Overview – Sales Support Associate:

Step into a key role with our client's dynamic manufacturing team as a Sales Support Associate based in Union Township, NJ. Serve as the primary client contact, ensuring exceptional customer experiences through prompt inquiry responses, efficient order processing, and timely issue resolution.

Compensation: $65,000 – $85,000/year

Location: Union Township, NJ

Schedule: Monday to Friday (In-Office)

Responsibilities as the Sales Support Associate:

• Client Interaction: Serve as the first point of contact for customer inquiries, delivering exceptional service and building strong relationships.
• Order Management: Process and manage customer orders accurately, ensuring timely fulfillment and delivery.
• Issue Resolution: Address customer complaints or issues promptly, coordinating with internal teams to provide effective solutions.
• Account Updates: Maintain accurate customer account information, including contact details, order history, and preferences.
• Product Knowledge: Provide detailed product and service information to clients, helping them make informed decisions.

Qualifications for the Sales Support Associate:

• Education: Bachelor’s degree preferred or equivalent experience in customer service.
• Experience: 2+ years in a Customer Service role, preferably within manufacturing or a related industry.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Technology: Proficiency in Microsoft Office Suite and CRM systems (experience with ERP systems is a plus).
• Attributes: Ability to multitask, prioritize tasks effectively, and remain calm under pressure.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.

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