Clinical Admin Assistant

JOB FUNCTIONS:

• Demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, and staff in utilizing customer service skills when addressing concerns face to face or on the telephone.
• Track and maintain daily visit verification log.
• Assist CNA Coordinator with follow-ups, as needed.
• Maintain mileage tracker system and iPad visit exceptions daily.
• Maintain patient charts with all DME equipment in use with patient(s).
• Assist with all incoming office phone calls with the ability to problem-solve and resolve matters.
• Responsible for daily updates and changes with visits in Netsmart/myUnity systems.
• Maintain daily reminder report listings to ensure it is updated with new patients and reflects the removal of deceased patients.
• Initiate and process requests of DME pickups after patient deaths.
• Responsible for communicating updates to clinical teams pertaining to daily ADP list.
• Complete and document calls of new patients in discussing CNA services to be provided.
• Assist with scheduling of CNA supervisory visits and ensuring visits are completed every 14 days.
• Monitor the Perfect Visit daily to ensure visits are complete and synced by 10 am.
• Maintain the Perfect Visit daily/weekly count per clinician to determine if standards are met.
• Maintain comprehensive working knowledge of hospice relationships with hospitals, assisted living facilities, and others.

EDUCATION:

• High School Diploma or GED required; advanced education preferred.

WORK EXPERIENCE:

• Prior experience in a health care environment, home care, or hospice preferred.
• Knowledge of medical terminology preferred.

SPECIAL SKILLS:

• Exhibit a competent working knowledge of the following computer software programs: Microsoft Word and other basic Windows applications.
• Exhibit excellent interpersonal, organizational, written, and verbal communication skills.

REQUIREMENTS:

• Must have good communication skills and techniques with facilities, patients, families, office staff, and physicians.