Information Technology Coordinator

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

Your mission as IT Coordinator is to ensure the smooth operation of all technology systems in the Austin office. You will provide efficient support to staff, manage local IT resources, troubleshoot technical issues, and maintain the office's IT infrastructure

Here's a closer look at this key role:

• Technical Onboarding: Manage new employee onboarding, including device setup, imaging, and conducting orientation sessions on company systems and tools.
• First-Line IT Support: Be the primary contact for troubleshooting and resolving office hardware, software, and network issues promptly.
• System Monitoring & Maintenance: Ensure all IT systems including networks, servers, and devices are running optimally by performing regular maintenance, updates, and backups.
• Inventory Management: Oversee IT equipment inventory, manage procurement, deployment, and configuration of hardware and software.
• Collaboration & Communication: Work with other IT team members and departments to provide seamless support and escalate issues as needed.
• Documentation & Reporting: Maintain detailed records of IT assets, resolved issues, system changes, and ongoing projects. Prepare reports and track support tickets.
• Meeting & AV Support: Manage technology and AV setups for meetings, conferences, and large company-wide events.
• Training & Knowledge Sharing: Provide informal training to employees on company technology and document new processes for easy access.
• Compliance & Security: Ensure IT operations follow company policies and security protocols, including managing access through systems like Okta.
• Emergency Support: Be available for on-call support during emergencies, minimizing office downtime.
• System Audits & Reviews: Conduct regular audits of systems and employee access, providing reports and recommendations.
• Support Office Expansions: Assist with IT setup for new office expansions, ensuring smooth integration into existing systems.

• 0-3 years in entry-level IT or related roles.
• Bachelor's degree or equivalent.
• Experience with macOS provisioning, management, and security.
• Ability to quickly learn new technologies
• Experience in inventory management and training new hires.
• Familiarity with Zoom webinars/rooms, JAMF Pro, and Okta (preferred)

Due to the specific job responsibilities of our Information Technology team, this role requires more frequent days in the office.

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Anticipated Application Close Date: 03/03/2025

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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