Customer Service Representative - Fully Remote after Training

Description

Why AGIA?

AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.

What Are The Benefits?

AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA , 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.

Time Off

We offer 10 days of vacation your first year, and each year you gain an additional day. Each year, you'll be earning more vacation time at a faster rate. Every associate gets 13 paid and closed holidays each year.

Position Summary

The Member Benefits Advisor is responsible for providing service to the customer including general service inquiries, resolving customer concerns and educating customers on the value of existing insurance and non-insurance products. This role positions the client brand as a key component of AGIA’s customer satisfaction and retention strategy.

Essential Job Functions

• Answer incoming non-complex customer service calls from policyholders, group members and other customers in a courteous, professional, and prompt manner and in adherence to the quality program metrics to ensure an excellent customer experience.
• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system.
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures.
• Maintain current knowledge of policies, procedures and product changes, including active offers to members.
• Share successes, customer feedback and new ideas with team members to promote continuous improvement and an excellent customer experience.
• Perform other miscellaneous functions and special projects as assigned.
• Soft Sales
  
  

Pay

$18.00 hourly

Schedule

Monday - Friday, hours arranged with supervisor

Requirements

Education/Certification:

• High school diploma or equivalent.
  
  

Required Experience

• Two years customer service experience, preferably in a high-volume customer call center.
• Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable).
  
  

Required Knowledge

Knowledge of customer service principles and practices.

Skills/Abilities

• Good customer service skills.
• Good verbal, written and interpersonal skills.
• Ability to work independently or as a team member.
• Attention to detail.
• Ability to work in a fast paced and changing environment.
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers.
• Basic proficiency in MS Office.
  
  

Travel

No domestic travel.

Work Schedule

Regular call center schedule. First 60 days will be in office for training. Once training is complete, will work fully remote.