Risk and Incident Manager

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance.
suPPort: Our responsibility as human beings is to support ourselves and one another.
eQuity To participate in community is to have active citizenship. To be participating citizen, one must have opportunities which are equitable, which accommodate the differences all human being have.
aCCeptance: One of the most vital components of having a quality of life is love. It’s okay to tell someone you love them; more importantly, it’s okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits

• Medical, Vision, Dental, and Life Insurance coverage (available for 30+ hour employees)
• 403B Retirement Plan for long-term financial security
• Generous Paid Time Off (PTO) and holiday packages to maintain work-life balance
• Tuition Reimbursement Program to support ongoing education and professional growth
• Assistance for Professional Development to enhance skills and expertise
• Referral Program to promote a collaborative and rewarding work environment
• Career Ladder Program offering opportunities for advancement and growth
• Employee Assistance Program to provide support and resources for personal well-being
  

Position Overview

The Risk and Incident Manager manages the oversight of all investigations of Office of People with Developmental Disabilities (OPWDD) Home and Community-Based Services (HCBS) Waiver programs including but not limited to: Community Habilitation, Respite, Housing Rental Subsidy (HRS), Family Education and Training (FET), Day Habilitation, Employment Services, Agency Brokerage, Fiscal Intermediary, and Residential Supports. This includes but is not limited to managing the day-to-day investigatory operations, promoting the well-being and independence of people supported, and ensuring compliance with regulations and agency policies. This position offers a hybrid work environment, with a combination of remote and in-office/in-person days each week. Specific in-office/in-person days are determined based on team and program needs

• Supervision and Management: Provide supervision and management to the assigned Quality Management team. This includes facilitating meaningful supervision meetings, team meetings, providing tools for effective performance management, and managing the day-to-day investigatory operations of the assigned Quality Management team.
• Compliance: Ensure compliance with relevant OPWDD regulations and agency policies. This includes but is not limited to ensuring completion of interviews and documentation review relating to investigations.
• Incident Management: Oversee the response to incidents, ensuring they are managed promptly and effectively. Maintain accurate and timely documentation of incidents including details of actions taken and oversight of the incident management system. Lead or oversee thorough investigations into incidents, identifying root causes and making recommendations to prevent recurrence. Ensure proper reporting of all incidents. Facilitate debriefs with staff and/or people supported as needed. Facilitate committees such as Incident Review Committee and Human Rights Committee.
• Risk Management: Identify and manage risk within the organization including facilitating the Risk Committee. Assist with development, implementation, and review of risk management policies. Educate staff on risk identification and incident reporting protocols.
• Interdisciplinary Collaboration: Actively participate in support meetings as needed. Collaborate with all programs and external providers as needed.
• Crisis Management: Develop and maintain crisis management plans for emergencies. Act as a key leader during crises, coordinating efforts to ensure safety and compliance.
• Training Program Development: Develop and facilitate engaging training materials focused on quality improvement, incident reporting procedures, de-escalation techniques, and response protocols. Ensure accessible training schedules are available. Facilitate CPR and SCIP-R trainings.
• Advocacy: Advocate for the needs and rights of people supported, ensuring they are receiving adequate services and support. Assist and/or facilitate assessments for people supported as needed. Assist people supported with identifying additional resources and/or services.
• Reporting: Ensure proper reporting, investigation, and review of all incidents relative to OPWDD Part 624 regulations and the New York State Justice Center.
• Professional Development: Complete all mandatory and assigned trainings as needed. Take initiative in asking for support in areas needed for development and enroll in training opportunities to assist with accomplishing professional goals.
• All other duties deemed necessary by the supervisor.

Job Skills

• Conflict Resolution: Promote a positive and healthy work environment by celebrating achievements and supporting growth. Address conflicts in an approachable yet constructive manner
• Delegation: Delegate tasks based on team member strengths while keeping in mind the best interests of the people we support. Provide clear instructions and expectations while trusting team members to carry out delegated responsibilities
• Decision Making: Make decisions that align with organizational values while embracing innovation and continuous improvement

Qualifications

• Age Requirement: Minimum age of 18
• Experience:
  • 2+ years working in OPWDD HCBS Waiver programs including but not limited to Community Habilitation, Respite, Day Habilitation, Residential, and HRS, required.
  • 1+ years in a supervisory/leadership role, required.
• Educational Qualification: Bachelor’s degree in related field (i.e., Social Work, Mental Health, etc.), preferred.
• Certifications: Certified as an OPWDD Investigator, preferred. However, required to obtain within 90 days of hire.
• On Call: Flexible availability including on call 27/7 including varied hours (nights and weekends), in person and remote, required.
• Drivers Status: Valid Driver’s License, required.
• Physical Demands: The nature of tasks may vary based on the individuals being supported. This may include assisting with toileting and hygiene, which could involve lifting. Reasonable accommodations will be considered to enable individuals with disabilities to fulfill essential job functions

Person Centered Care Services (PCCS) is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status. PCCS values diverse experiences, including with regard to educational background and justice system involvement. Justice impacted folks who embrace our values of suPPort, eQuity and aCCeptance are encouraged to apply, PCCS prides ourselves in leading the way on implementing fair Chance forward hiring. We depend on a diverse staff to carry out our mission.