Front Desk Agent
StepStone Hospitality
Date: 2 days ago
City: Providence, RI
Contract type: Full time
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Description
Description
Must be available for any shift! Must be willing to work weekends and Holidays. Shifts are 7am-3pm, 3pm-11pm, or 11pm-7am.
Requirements
Duties
Description
Description
Must be available for any shift! Must be willing to work weekends and Holidays. Shifts are 7am-3pm, 3pm-11pm, or 11pm-7am.
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- Must be able to handle any complaints with confidence
Requirements
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle check-in and check-out processes efficiently.
- Manage reservations, including modifications and cancellations.
- Respond to guest inquiries via phone, email, or in-person with professionalism.
- Assist guests with special requests and provide information about hotel amenities and local attractions.
- Address any guest complaints or issues promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with other departments to enhance the overall guest experience.
- Strong phone etiquette to effectively communicate with guests.
- Experience in guest services within a resort or hotel setting is preferred.
- Excellent front desk management abilities to handle multiple tasks simultaneously.
- Proficient in hospitality management practices to ensure quality service delivery.
- Multilingual skills are a plus, enhancing communication with diverse guests.
- Strong customer service orientation with a focus on guest relations.
- Ability to work well under pressure while maintaining a positive attitude.
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