Inside Sales Representative

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Phoenix, AZ

Job Summary

Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Essential Functions

• Receives and enters orders in an accurate and timely manner.
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Responsible for managing projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary.
• Effectively processes returns to maximize value.
• Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
• Provides value to customer through the sourcing of material.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.

Non-essential Functions

• Assists with and provides training as needed.
• Attends sales and product meetings, trade shows and technical training programs, as needed.
• May input TCCM cost savings documentation relevant to the assigned customer base.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Two-year business/trade degree preferred or the equivalent in work experience.
• 3+ years of prior customer service, city desk or sales experience
• 3+ years of prior electrical distribution experience preferred
• Technical ability to understand electrical systems
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email
• Working knowledge of SAP software preferred

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting - Continuously
• Standing - Frequently
• Walking - Frequently
• Bending/stooping - Occasionally
• Crawling - Not at all
• Climbing/Walking Stairs - Frequently
• Reaching - Frequently
• Crouching/squatting - Occasionally
• Kneeling - Occasionally
• Balancing - Occasionally
• Repetitive motion - Continuously
• Pivoting - Occasionally
• Pushing/Pulling - Occasionally
• Grasping - Continuously
• Fingering - Continuously
• Talking - Continuously
• Driving - Occasionally
• Desk work - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing - Continuously
• Exposure - Not at all
• Travel - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History Border States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards Border States employee-owners are competent, accurate, responsive, and engaged.

Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace