Partner Support Specialist

Description

Working as a Partner Support Specialist, you will act as our customers’ first line of defense. You will provide real time assistance to our partners through multiple communication channels on account related questions and general support items.

Located on a beautiful campus in Union, New Jersey, our state -of-the-art call center facility is the most advanced alarm and emergency monitoring center in the United States. By joining a growing company in a sustainable industry, you will work with a team of industry recognized experts, continuously learn new skills, and work together to save lives!

Schedule: Monday to Friday, 8:30AM to 5:00PM or 9:00 AM to 5:30PM

Responsibilities

• Serve as the first level help-desk for incoming inquiries from our partners
• Complete the accurate and comprehensive fulfillment of a wide-range of customer service and technical troubleshooting requests via inbound calls and digital channels
• Achieve and maintain a deep understanding of Affiliated supported products and technologies
• Build strong working relationships with our partners to contribute towards maintaining high levels of overall customer satisfaction
• Utilize outstanding customer-facing skills (active listening, written and verbal communication skills), including timely follow up (as needed)
  
  

Requirements

• 6 months to 1 year of experience in technical customer support or level 1 help desk support required
• Excellent problem solver with strong interpersonal skills to communicate with confidence to our partners
• Strong computer skills, including the aptitude to quickly learn new software systems
• Ability to work in a fast-paced and constantly evolving call center environment
• Record of achievement in completing assigned tasks in an efficient and comprehensive manner
• Ability to work both independently and as part of a team
• Ability to display a positive outlook, patience, and strong relationship-building skills
• Desire to seek continuous training and personal development opportunities
  
  

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer. Here, we believe that treating everyone with empathy and respect is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

Salary Description

$20-$22/hour