Guest Relations Team Member

(Multiple Interviews Required)

Pay Range: $18.27- $18.52/hr.

Qualifications: Must be at least 18 years of age and have a High School Diploma or Equivalent.

Job Description: Duties will include assisting guests with comments and complaints, answering phone lines, and handling guests’ lost and found items and reports. Guest Relations staff will be empowered to solve guest problems and ensure the delivery of world-class guest service. This position requires excellent communication skills, a professional and friendly demeanor, and above-average writing and verbal skills. Knowledge of Six Flags parks is a plus!

Qualifications:

• Must be at least 18 years of age and have a High School Diploma or Equivalent.
• Previous Experience in Guest Relations or Customer Service: 1-3 years of relevant experience in a high-volume or service-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent software.
• Flexibility to work evenings, weekends, and holidays.
• Experience with customer relationship management systems or similar tools.
• Ability to manage transactions and operate cash registers.
• Ability to type at a minimum of 60 words per minute
• Proficiency in multiple languages is a plus
  
  

Physical Requirements:

• Constantly talking, standing, balancing, walking, speaking clearly, hearing/acuity, seeing near and far, using depth perception, and color vision.
• Frequently working in extreme heat/sun, cold, wetness, and temperature change.
• All lifts over 51 lbs. require assistance from a co-worker or the use of a mechanical device.
• Overtime of adults may be required from time to time in order to accommodate the business needs.