Customer Service Representative

Job Description

Glen Eden is Southern California’s premier Nudist Resort and RV Park.

We are a family oriented resort that provides nude recreation to members and guests from all over the world. Currently we are looking for a full-time (40 hours), Customer Service Representative for our front office.

The qualified candidate will be responsible for consistently meeting high quality standards in guest services and perform work tasks in a timely fashion. A Member Service Representative must ensure he/she follows the company mission statement and values.

• Greeting and Checking in members and guests while taking reservations and resolving guest needs.
• General Office Administrative duties
• Responsible for cash drawer contents and transactions during shift and balancing
• Knowledge of QuickBooks, Microsoft Excel and Microsoft Word
• Possess the ability to work as a team member, but also independently at times with direction
• Will be required to work weekends and nights. Schedule will vary based upon scheduling needs.
  
  
  

Characteristics of a Strong Member Services Representative Candidate:

• Friendly with strong interpersonal skills
• Ability to Multitask
• High attention to detail
• Team oriented
  
  
  

Salary commensurate with education and experience.

Job Type: Full-time

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
  
  
  

Communication method(s) used:

• Email
• Phone
• Chat
• In person
  
  
  

Work Remotely

• No
  
  
  

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
  
  
  

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed