Ecommerce Content Manager

Description

As part of the Ring.com Ecommerce Team, the Content Manager will be a key player in orchestrating and program managing all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will will manage all content authoring intake, content calendar, projects and capacity planning as well as manage the 3rd party relationship and billing with our Content Management System (CMS). This role will partner cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will manage 4 content associates (who do the execution of all updates) and report directly to the Senior Merchandising Manager.

Key job responsibilities

• Own program management of all content authoring for the website
• Own content calendar
• Intake new project requests and work cross-functionally to stay on top of work-back-schedules
• Manage 3rd party relationship with CMS tool, Contentful
• Work closely with ecommerce team to optimize the content and consumer journey
• Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team
• Troubleshoot technical issues with the support of the QA and engineering teams
• Manage a team of 4 content associates
  
  

About The Team

Our company mission at Ring is to keep people close to what’s important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person’s work will directly impact the customer experience and functionality of the website.

Basic Qualifications

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
  
  

Preferred Qualifications

• Experience using content management systems (CMS) like Shopify or Contentful
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2828155