IT Systems Support Analyst

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Your Family, Be Your True Self, And Live a Full Life. You’ll Also Have Access To

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
  
  

The Opportunity

This position works out of our Chicago – Northern Suburbs location(J46). in the Business & Technology Service Teams.

What You’ll Work On

The Senior Business System Analyst is the primary liaison between the IT and business area. Applies technical and business knowledge and experience to formulate an Information Technology solution for a business problem. Works with clients on activities of moderate complexity; consults with clients and senior IT personnel to develop solutions for business or technical problems. The primary role of the Senior Business Systems Analyst will be to support Commercial ‘Software as a Service’ (SaaS) applications used for Incentive Compensation management and ‘Next Best Action’ recommendations for sales representatives.

• Support Saas applications in Information Management as the primary point of contact between the vendors and Abbott
• Analyze reported issues and manage escalation to vendors
• Responsible for requirements gathering and prioritization of business requests for new functionality in a continuous improvement environment.
• Manage enhancement activities.
• Contribute to end-user training as needed and be comfortable providing day-to-day support
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Conform to and enforce planned work priority in the face of continued interruptions
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, adhere to operating procedures, processes, and complete task assignments within the assigned timelines
• Develop necessary documentation, testing and change control procedures to satisfy internal product validation and update as needed for audit compliance
• Maintain accurate current state application architecture diagrams, documentation, and other data sources in a consistent and replicable manner
• Develop detailed implementation, test and roll-back procedures for planned changes and follow code promotion model utilizing change request approvals
  
  

Required Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience
• Must be familiar with software development methodologies
• Data Analytics, SQL – able to create and execute queries for data analysis
• Experience with software testing
  
  

Preferred Qualifications

• Familiar with automated testing and test-driven development practices
• Excellent communication and customer service skills. Able to bridge communication between vendors and business areas for a full and complete understanding of expectations
• Must be a self-starter and possess good analytical skills
• Able to perform project management for small to medium sized projects
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to travel approximately 5%, including internationally
  
  

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $85,300.00 – $170,700.00. In specific locations, the pay range may vary from the range posted.