Telemedicine Support Specialist

Title: Telemedicine Support Specialist

Department: Patient Services

Status: Hourly

Location: Remote/Designated Clinic

Reports To: Department Manager

Direct Reports: None

Summary Of Position

Under the supervision of the Telemedicine Department Manager, this position will provide support for the end user of the telemedicine virtual/telephonic visits. An essential function of the position is remaining knowledgeable of updated Telemedicine department policies and procedures. Also, the position will require the associate to assess and implement any troubleshooting techniques or configurations that will assist the patient with a stable and secure connection for videoconferencing with their healthcare provider.

Minimum Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements.

• Must be able to sit, stand for long periods of time.
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
  
  

Experience : One year of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Additional skills required : Knowledge of medical office software for the following: updating patient demographic information, Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team or work independently. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional Skills Preferred

• Proficient in use of all computer software utilized in practice
• Proficient in the use of all Microsoft Office products
• The ability to set up and/or assist in resetting passwords of email user accounts.
• Must have the knowledge and understanding of videoconferencing equipment, processes, and protocols
  
  

Education: High School Diploma or GED certificate required

Certification(s): None

Key Responsibilities

• Must be able to provide basic technical support to patients and clinic staff.
• Must have a proficient working knowledge of audio/visual device platforms.
• Must be able to evaluate and resolve any patient connectivity issues
• Must have the ability to effectively communicate with providers, clinical staff, and IT Dept.
• Must be able to understand and maintain patient confidentiality
• Must be able to explain policy and procedures to patients and staff
• Must be able to problem solve and have critical thinking skills
• Must be able to interact with individuals of all cultures and levels of authority.
• Must be able to utilize EPIC/Ochin System:
• Schedule patient appointments
• Update patient demographics & Insurance
• Update patient records
• Scan documents into patient charts in a timely manner
• Query patient information
• Patient Message provider/staff
• Perform other duties as assigned.
  
  

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
  
  

We are an equal opportunity employer and value diversity.