Unit Customer Service Representative

Job Summary

Under general supervision, follows established policies, procedures and professional guidelines, performing customer service, receptionist and clerical/secretarial activities. Serves as a communication resource for patients, visitors, family, and healthcare team members with the ability to triage communication priorities. Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies and stock items as required. Keeps unit neat and organized. Also responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital. Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Ability to demonstrate knowledge of customer service excellence, basic computer skills, and communicates effectively both verbally and in writing required.