Senior Program Specialist / Intake & Career Coach
Community Services and Employment Training (CSET)
Date: 1 week ago
City: Visalia, CA
Contract type: Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Confirms customer eligibility requirements through examination of applicants' personal and financial documentation and calculating income for a six-month period.
- Continuously reviews and updates the WIOA Technical Assistance Guidebook (TAG) when changes occur for program compliance regarding eligibility requirements and processes.
- Remains knowledgeable and current in relevant grant and contract obligations, requirements, guidelines, and program changes.
- Compiles, sorts and verifies the accuracy of data before it is entered into the system and compares data with source documents for program compliance.
- Enters client data into VOS ensuring documentation is complete.
- Scans and uploads documents to VOS that includes verifying documents, WIA VOS application, I-9 right-to-work documents, selective service registration, applicant statements, and verification of Dislocated Worker or Adult Low Income, or Self-Sufficiency Guidelines as needed for Adult Training programs.
- Obtains signatures on WIB for 704 with the combined Participant Release of Information Authorization, Nepotism, Civil Rights, and the Grievance and Compliant Procedures and gives hare copies to the customer.
- Attends Rapid Response, job fairs, and other community events as directed by Intake Coordinator/Site Coordinator in order to outreach in the community where employment and training services are needed.
- Compiles, sorts and verifies the accuracy of data before it is entered and
- Prepares and modifies documents including correspondence, reports, memos, and emails.
- Composes formal letters to funding sources requesting permission to serve customers in the event that the Selective Service requirement was not met.
- Creates client files with required documentation for eligibility.
- Examines eligibility to ensure all possible service outcomes are taken.
- Transitions customers to the career coaches for further assistance.
- Provides customers with an overview of services available through the OSO.
- Provides exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment interprets standards and guidelines to potential clients and answers questions regarding process and application status.
- Works closely with EDD partners in helping to coordinate and facilitate a variety of reemployment workshops such as RESEA's, JS4UI, and MSFW workshops.
- Works with other partner programs (ESE, Youth, RESET, Supervised, LEAP, ECO, WtW) to co-enroll participants into WIOA services in order to maximize employment and training opportunities for customers.
- Prepares and modifies documents including correspondence, reports, memos, and emails.
- Handles inbound calls, rescheduling appointments, filing client files, and other offices clerical work.
- Strive for a 90% accuracy rating with completed WIOA application files.
- Conduct second reviews of WIOA files as needed.
- Fully co-enroll ESE customers including objective assessment.
- Performs group eligibility workshops for individuals seeking Occupational Skills Training.
- Makes referrals to partner agencies.
- Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.
- Serves as a customer liaison responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
- Follow-up with customers and agencies as appropriate to document the use/success of referrals.
- Provides documentation to partnering agencies.
- Inputs accurate and complete data for all contacts with customers into the agency database.
- Uphold company principles and practices to the highest degree and represent the agency in a professional manner.
- Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment. ? Ability to speak effectively with groups of customers or employees of the organization.
- Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public.
- Ability to deal with customers in a calm, professional, friendly, and patient manner.
- Knowledgeable of modern office procedures and methods, proficient in the use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program database.
- Possess communication skills, research abilities, flexibility, and an ability to work well with others. ? Ability to read and interpret documents.
- Ability to write routine reports and correspondence.
- Knowledge of the local labor market and employer expectations.
- Possess excellent organizational skills and attention to detail.
- Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
- Ability to work effectively with minimal supervision.
- Ability to communicate effectively both verbally and in written form.
- Possession of Bachelor's Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training or equivalent combination of education and experience.
- Minimum one year of experience providing services to low-income persons.
- Minimum of one year of experience providing employment assistance in intake, vocational counseling, and/or case management.
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