Customer Service Associate

About Cerus:

Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.

This will be a remote role however incumbent needs to be based out of Central or Northern CA.

Summary & Scope of Position:

Performs all Customer Care processes and supports Cerus organization. (Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.

Primary responsibilities:

• Support customer administration activities with:
• Development of customer care processes systems and improvements of existing processes and systems
• Generating reports all necessary reports
• Act as point of contact for internal and external customers
• Collaborate with colleagues based on area of responsibility.
• Process customer purchase orders for products and services, provide all necessary confirmations
• Intake of customer complaints and feedback
• Control and archive customer care records
• Interface with 3PL warehouse regarding all necessary and required functions
• Perform other duties as required.
  
  

Qualifications/Requirements:

• Associates degree or equivalent with a minimum of 4 years’ experience in customer service or related field
• Experience with medical device, diagnostic or medical technology preferred
• Attention to detail, priority setting and time management
• Ability to work independently and as a team member
• Ability to interact with a diverse customer population
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent
  
  

We understand that our people are essential to our success. This philosophy is revealed in our competitive benefits package, designed to improve employees’ lives both on and off the job.

Benefits plans: medical, dental, vision, domestic partner benefits, paid maternity and paternity leaves, healthcare and dependent care flexible spending, life and accidental death insurance, long-term and short-term disability insurance, matching 401(k), ESPP, RSUs

Work and family: EAP, legal and financial services, health club membership discounts, tuition reimbursement

Compensation: The base salary range for this position if candidate is based out of the SF bay area is $78,270-107,624 annually . Compensation may vary outside of this range depending on various factors, including a candidate’s qualifications, skills, competencies, experience, and location. Base pay is one part of the total package to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.