Patient Experience Advisor
Cooper University Health Care
Date: 1 week ago
City: Camden, NJ
Contract type: Full time
- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
- Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
- Leads efforts to collect, analyze and evaluate patient concerns.
- Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
- Responsible for meeting all regulatory regulations and standards.
- Responds to potentially serious incidents and reduces possible litigation.
- Provides leadership and consultation to committees, departments that affect patient needs and rights.
- Refers patients/families to appropriate services and resources.
- Provides leadership role in the inclusion of the patient/family experience.
- Is an integral part of the decision-making process across the health system regarding patient experiences.
- Leads patient and family meetings.
- Communication - Ability to communicate with patients, visitors and coworkers
- Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated,
- Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained
- Excellent customer service, patient interaction and organizational skills
- Ability to work in a fast-paced environment.
- Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, PowerPoint)
- Experience with EPIC and RL Feedback module a plus
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director of Clinical Review
Cooper University Health Care,
Camden, NJ
1 week ago
Under the direction of the AVP of Clinical Review and Discharge Planning, the Director of Clinical Review maintains daily operations of the hospital Clinical Review Department. Excellent communication and interpersonal skills. Team building skills with the ability to function independently and interdependently as a member of the Care Management Leadership Team. Demonstrates the ability to be flexible in work schedules...
Elementary Spanish Teacher
Mastery Schools,
Camden, NJ
$60,000
-
$106,500
per year
1 week ago
About Mastery:Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's...
Senior Finance Manager, Acquisitions Modeling
American Water,
Camden, NJ
2 weeks ago
Requisition ID: 107301Share Our Purpose. Be Yourself. Feel Valued.People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current...
