Project Analyst

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• This position will be on a hybrid-based schedule with the expectation of the candidate having the ability to be on-site at our Flower Mound, TX office at least once a week.
  
  

As a Project Analyst you will serve as a hands-on Customer Care project team support immediately following order booking through order shipment utilizing CRM and ERP systems. Supports and maintains order management and enterprise wide applications associated with the collection, retrieval, accessibility and usage of data for internal department activities. Performs basic configuration, setup, and updating of orders in the ERP systems (Salesforce and SAP). Enters and ensures validity of data entered into established tables, fields and system databases.

What you will do:

• Responsible for order management by providing direct project team support and coordination among internal team members and systems to include Sales Representatives, Project Managers, Project Engineers, Finance, Marketing, and Operations (supply planning, manufacturing, and distribution).
• Analyze and orchestrate order management of configurable capital surgical equipment, ensuring accurate information flows from order to shipment throughout the ERP systems.
• Provide order management support to a region of Sales Representatives, Project Managers, and Project Engineers.
• Facilitation of the capital project order management process by utilizing multiple commercial systems including CRM, CPQ, and ERP.
• Coordinate with major stakeholders such as subsequent Field Ops project team, Finance, Marketing, Operations to ensure timely shipment of order.
• Responsible for the achievement of established qualitative and quantitative customer service team metrics.
• Assist the customer service team and project team with required changes to existing capital equipment project orders.
• Execute internal processes to successfully facilitate project closing/contracts.
• Work with others in the analyst team to provide internal and external customers technical assistance with configurable capital product utilizing multiple system tools.
  
  

What you need:

Required

• Bachelor's Degree
• Experience with Microsoft Excel including pivot tables & V-lookup
  
  

Preferred

• Experience with SAP
• Experience with Salesforce
• Experience in the medical device industry
  
  

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.