Client Support Specialist
TalentAlly
Date: 1 week ago
City: Centreville, VA
Contract type: Full time
Join Team CARFAX as a Client Support Specialist - CARFAX for Police
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.
What You'll Be Doing
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.
What You'll Be Doing
- Manage customer service queue
- Document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application
- Consistently check and reply to customer email inquires
- Solicit customer feedback
- 2 years hands on experience in a call center environment or related work experience
- Relationship management experience
- Experience with Salesforce
- Excellent written and verbal communication
- Solution oriented attitude
- Time management skills
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10 X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
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