Account Assistance Associate

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As an Account Assistance Associate, you will be responsible for answering inbound calls and making outbound calls to assist customers who are struggling to make their home mortgage payments. You will be empowered to work with our customers to provide them with options to help them catch up on their missed payments and save their home.

Some of the many reasons to join our team include:

• Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Generous incentive plan – top performers can earn up to an additional $750 to $1,000+ per month!
• Minimum $250 incentive bonus paid monthly for the first 4 months of employment
• Standard work schedule from 10AM-7PM, Monday through Friday. Must also be available to work one Saturday 9AM – 1PM shift per month

• Candidates working the 10AM – 7PM shift will earn an additional $1.00 bonus an hour (up to $40 per week) + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift
• Bilingual candidates fluent in both Spanish and English will earn an additional $2.00 bonus an hour (up to $80 per week)
• Extensive classroom-style and on-the-job training programs in home mortgage and communications
• Friendly business casual atmosphere

Competitive individuals possessing customer service experience, strong and assertive communication skills, good attendance, a positive attitude and a desire to help others typically succeed in this position. Candidates must enjoy helping others by phone, be detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer. Preference will be given to candidates with call center and/or loan counseling experience.

Experience

• Required: 1 - 3 years in Customer Service

• Preferred: 1 - 3 years in Loan Counseling
• Preferred: 1 - 3 years in Call Center

Behaviors

• Preferred: Team Player - Works well as a member of a group
• Preferred: Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Preferred: Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities